Shipping policy

Last Updated: July 2026

Thank you for choosing Swimora. We are committed to delivering your order quickly, safely, and efficiently. This Shipping Policy explains how we process, ship, and deliver orders placed through swimora.cyou.

By placing an order with Swimora, you agree to the shipping terms outlined below.

1. Shipping Coverage

We proudly offer Free Worldwide Shipping on all eligible orders.

No minimum purchase is required.

We currently ship to customers in most countries and regions worldwide.

If shipping restrictions apply to your location, you will be notified during checkout or contacted by our customer support team.

2. Order Processing

Orders are processed during normal business days:

Monday – Friday

Orders are generally processed within 1–2 business days after payment has been successfully verified.

Orders placed during weekends or public holidays will begin processing on the next business day.

During peak seasons or promotional events, processing times may be slightly longer.

3. Delivery Time

Estimated delivery time for most destinations is:

7–10 Business Days

Please note that delivery times are estimates and may vary depending on:

Destination country
Customs clearance procedures
Local courier operations
Weather conditions
Public holidays
Unexpected transportation delays

While we strive to meet estimated delivery times, they cannot be guaranteed.

4. Shipping Cost

We are pleased to offer:

FREE Worldwide Shipping

There are no additional standard shipping charges applied during checkout unless optional expedited shipping services become available.

5. Order Confirmation

After your order is successfully placed, you will receive an order confirmation email containing:

Order number
Purchased items
Billing summary
Shipping information

If you do not receive your confirmation email within a few minutes, please check your spam or junk folder or contact us for assistance.

6. Shipment Notification

Once your order has been shipped, you will receive a shipping confirmation email.

This email may include:

Shipment confirmation
Tracking number (when available)
Carrier information
Tracking link

Tracking information may require 24–72 hours before becoming active.

7. Customs, Duties & Taxes

For international shipments, customs procedures vary by country.

Customers are responsible for complying with local import regulations.

Depending on your country's laws, customs duties, import taxes, VAT, or brokerage fees may apply.

These charges, if applicable, are determined by local customs authorities and are the responsibility of the customer.

Swimora has no control over these government-imposed fees.

8. Incorrect Shipping Address

Customers are responsible for providing accurate shipping information during checkout.

If an incorrect or incomplete shipping address is provided:

Processing may be delayed.
Delivery may fail.
Additional shipping charges may apply if the package must be resent.

If you notice an address error, please contact us immediately before your order ships.

9. Lost Packages

If your package appears to be lost during transit, please contact our customer support team.

We will work directly with the shipping carrier to investigate the shipment.

If the package is confirmed lost, we will arrange an appropriate resolution, which may include:

A replacement shipment
A full refund
Store credit, where appropriate

10. Delayed Deliveries

Occasionally, shipping delays may occur due to circumstances beyond our control, including:

Customs inspections
Severe weather
Airline or transportation disruptions
High seasonal shipping volume
Carrier operational delays
Natural disasters
Public emergencies

We appreciate your patience and understanding should these situations arise.

11. Damaged Packages

If your order arrives damaged, please notify us within 7 days of receiving your package.

Please provide:

Your order number
Photos of the damaged product
Photos of the shipping package
A brief explanation of the damage

Our team will review your case promptly and arrange a replacement or refund if appropriate.

12. Missing or Incorrect Items

If you receive:

The wrong product
Missing items
Incomplete orders

Please contact us within 7 days of delivery.

Our customer support team will quickly investigate and provide the appropriate solution.

13. Split Shipments

For logistical reasons, orders containing multiple products may occasionally be shipped separately.

If this occurs:

You will not incur additional shipping charges.
Each shipment may have its own tracking information.
Items may arrive on different days.

14. Delivery Confirmation

Once a shipment has been marked as delivered by the carrier, responsibility for the package transfers to the recipient.

If a package is marked as delivered but cannot be located, we recommend:

Checking around your delivery location.
Asking household members or neighbors.
Contacting your local courier.
Reaching out to us for assistance.

We will do our best to help investigate the situation.

15. Order Changes

If you need to modify your shipping address or order details, please contact us as soon as possible.

Changes can only be made before your order enters the shipping process.

Once an order has been dispatched, modifications are generally no longer possible.

16. Shipping Restrictions

Although we ship worldwide, certain destinations may experience temporary restrictions due to:

Government regulations
Carrier limitations
International sanctions
Safety concerns
Natural disasters

If your destination cannot be serviced, we will notify you promptly and issue a full refund if necessary.

17. Contact Information

If you have any questions regarding shipping or delivery, please contact us:

Swimora

Website: https://swimora.cyou

Email: support@swimora.cyou

Phone: +1 604 541-6351

Business Address:
72-15500 Rosemary Heights Cres
Surrey, BC, V3Z 0K1
Canada

Our customer support team is committed to responding to all shipping inquiries within 24 business hours and ensuring your order reaches you as smoothly as possible.