Refund policy

Last Updated: July 2026

Welcome to Swimora. Your satisfaction is our top priority. We are committed to providing high-quality swimming goggles and swim accessories along with excellent customer service. If you are not completely satisfied with your purchase, we're here to help.

By placing an order on swimora.cyou, you agree to the terms outlined in this Return & Refund Policy.

1. 30-Day Return Guarantee

We proudly offer a 30-day free return and refund policy on eligible products.

You may request a return within 30 calendar days of receiving your order if:

  • The product arrives damaged or defective.
  • You receive the wrong item.
  • The item has a manufacturing defect.
  • The product does not match its description.
  • You simply change your mind (item must be unused and in resalable condition).

After 30 days from the delivery date, we may no longer be able to accept return requests.

2. Return Eligibility

To qualify for a return, your item should meet the following conditions:

  • Returned within 30 days of delivery.
  • Unused or only minimally tested.
  • In its original packaging whenever possible.
  • Includes all accessories, manuals, and components.
  • Free from intentional damage or misuse.

For hygiene reasons, products showing excessive wear, improper use, or intentional damage may not qualify for a refund unless they are defective.

3. Non-Returnable Items

The following items are generally not eligible for return:

  • Products damaged through misuse or improper care.
  • Items modified or repaired by unauthorized parties.
  • Products missing essential parts not caused by our error.
  • Gift cards (if applicable).
  • Downloadable digital products (if applicable).
  • Clearance or final-sale items where explicitly stated.

These exclusions do not affect any rights provided under applicable consumer protection laws.

4. Damaged, Defective, or Incorrect Orders

If your package arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.

Please include:

  • Your order number
  • A brief description of the issue
  • Clear photos of the product
  • Photos of the packaging if applicable

Once reviewed, we will offer one of the following at no additional cost:

  • A replacement product
  • A full refund
  • A partial refund when appropriate

5. How to Start a Return

To request a return, please contact our customer support team.

Email: support@swimora.cyou

Please include:

  • Full name
  • Order number
  • Email used for purchase
  • Reason for the return
  • Supporting photos if applicable

Our support team will provide detailed return instructions.

Please do not send products back without first contacting us, as unauthorized returns may delay processing.

6. Free Return Shipping

We provide free return shipping for eligible returns approved by our customer support team.

Depending on your location, we may provide:

  • A prepaid return shipping label
  • A designated return address
  • Alternative return instructions

Please follow the instructions provided by our support team before shipping your item.

7. Refund Process

Once your returned item has been received and inspected, we will notify you regarding the status of your refund.

If approved, your refund will be processed to the original payment method.

Refunds typically appear within 5–10 business days, depending on your bank or payment provider.

Original shipping charges (if any) may not be refundable unless required by law or due to our error.

8. Exchanges

If you would like a different size, color, or model, please contact us.

If the requested replacement is available, we will gladly arrange an exchange.

If the item is unavailable, you may choose:

  • A full refund
  • A similar replacement product
  • Store credit (where applicable)

9. Order Cancellation

Orders may be canceled before they have been processed or shipped.

If your order has already been shipped, it cannot be canceled immediately but may still qualify for a return under this policy after delivery.

10. Late or Missing Refunds

If you have not yet received your refund:

  1. Verify your bank account.
  2. Contact your credit card provider.
  3. Check with your payment provider.
  4. Allow several business days for processing.

If you still have not received your refund after these steps, please contact us.

11. Incorrect Shipping Information

Customers are responsible for providing accurate shipping information during checkout.

If an incorrect address is provided and the package has already been shipped, additional shipping fees may apply for reshipment if the package is returned to us.

12. Fraud Prevention

To protect both our customers and our business, Swimora reserves the right to refuse returns or refunds in cases involving:

  • Fraudulent claims
  • Excessive return abuse
  • Unauthorized chargebacks
  • Intentional product damage
  • Violations of this policy

13. Consumer Rights

Nothing in this Return & Refund Policy limits or excludes any rights you may have under applicable consumer protection laws.

Where local regulations provide greater protection than this policy, those legal rights will apply.

14. Contact Information

If you have any questions regarding returns or refunds, please contact us:

Swimora

Website: https://swimora.cyou

Email: support@swimora.cyou

Phone: +1 604 541-6351

Business Address:
72-15500 Rosemary Heights Cres
Surrey, BC, V3Z 0K1
Canada

Our customer support team is committed to responding to all inquiries as quickly as possible and helping you resolve any concerns with professionalism and care.