Contact information
Last Updated: July 2026
Thank you for visiting Swimora.
We are committed to providing exceptional customer service and ensuring every shopping experience is smooth, enjoyable, and worry-free. If you have any questions regarding our products, your order, shipping, returns, or general inquiries, our dedicated support team is always happy to assist you.
How to Contact Us
Customer Support Email
For all inquiries, please contact us at:
Email: support@swimora.cyou
We aim to respond to all emails within 24 business hours.
Telephone Support
Phone: +1 604 541-6351
Business Hours:
Monday – Friday
9:00 AM – 6:00 PM (Pacific Time)
Saturday – Sunday
Closed
Business Address
Swimora
72-15500 Rosemary Heights Cres
Surrey, BC, V3Z 0K1
Canada
Please note that this location serves as our registered business correspondence address. Product returns should not be sent to this address unless instructed by our customer support team.
Customer Service
Our knowledgeable support specialists are available to assist with:
- Product information
- Order status
- Shipping and delivery questions
- Tracking assistance
- Returns and refunds
- Exchanges
- Payment inquiries
- Warranty-related questions
- General customer support
Our goal is to provide accurate information and timely solutions for every customer.
Before Contacting Us
To help us assist you more efficiently, please include the following information whenever possible:
- Full Name
- Order Number
- Email Address Used During Purchase
- Description of Your Inquiry
- Photos or Videos (if reporting damaged or defective items)
Providing complete information helps us resolve your request more quickly.
Order Support
If your inquiry relates to an existing order, please include your order number in the subject line of your email.
Example:
Subject: Order #12345 – Shipping Inquiry
This allows our support team to locate your order more efficiently.
Shipping Questions
For shipping-related inquiries, please include:
- Order Number
- Shipping Address
- Tracking Number (if available)
Our team will gladly help investigate shipping updates or delivery concerns.
Returns & Refunds
If you wish to request a return or refund, please contact us before sending any item back.
Our support team will provide:
- Return authorization (if applicable)
- Return instructions
- Return shipping guidance
- Refund processing updates
Please do not return products without receiving instructions from our customer service team.
Product Questions
Need help choosing the right swim gear?
We're happy to answer questions about:
- Swimming goggles
- Snorkeling masks
- Product sizing and fit
- Lens features
- Anti-fog technology
- UV protection
- Care and maintenance
- Product recommendations
Our team is here to help you find the best products for your swimming needs.
Business Cooperation
For partnership opportunities, wholesale inquiries, media requests, or other business-related matters, please contact:
Email: support@swimora.cyou
Please include detailed information regarding your proposal so it can be directed to the appropriate department.
Response Time
Typical response times are:
- General inquiries: Within 24 business hours
- Order-related inquiries: 1 business day
- Return requests: 1–2 business days
- Warranty or product investigations: 2–5 business days
During holidays or promotional periods, response times may be slightly longer.
Customer Satisfaction
At Swimora, customer satisfaction is our highest priority.
We continuously strive to provide:
- Friendly customer support
- Fast response times
- Transparent communication
- Reliable order assistance
- Professional after-sales service
Every inquiry is important to us, and we are committed to ensuring your experience with Swimora exceeds your expectations.
Contact Summary
Business Name
Swimora
Website
https://swimora.cyou
Email
support@swimora.cyou
Phone
+1 604 541-6351
Business Address
72-15500 Rosemary Heights Cres
Surrey, BC, V3Z 0K1
Canada
Thank you for choosing Swimora. We appreciate your trust and look forward to serving you with premium swimming gear and outstanding customer support.